CT Scan Throughput
HEALTHCARE
The turnaround time (TAT) for the hospital’s radiology CT department was in excess of what the customers felt it should be. Averaging 20.7 hours with variation from 8 hours to 34 hours.
- Average TAT decreased to 11.6 hours
- The defect rate decreased by over 60%
- The increased capacity generated $375,000 in additional revenue
Mobile Phone Costs
SYSTEM SUPPORT ORGANIZATION
Mobile phone costs in the Systems Business were determined to be excessive in terms of both equipment and calling charges.
- Significantly reduced annual costs by more than a 20%
- Increased the number of phones available to employees
- Established tighter management control over phone usage
- Increased employee awareness and productivity.
