Course agenda:

            I.    SIX SIGMA INTRODUCTION

           II.    VALUE STREAM

          III.    DEFINITION OF A PROCESS

          IV.    MEASURES / DATA

           V.    AVERAGE AND VARIANCE

          VI.    COST OF POOR QUALITY

         VII.    VARIATION REDUCTION

        VIII.    14 QUESTIONS

          IX.    PF / CE / CNX / SOP

           X.    SIX SIGMA PROJECTS

          XI.    SIX SIGMA INFRASTRUCTURE

         XII.    SIX SIGMA TOOLS

        XIII.    SUMMARY