In healthcare there are many different types of customers:  the patient, the physician, the insurance company, the nurse, etc.  In addition, the industry has regulatory constraints, accreditation requirements, and market pressures.  To meet these needs and to provide healthcare with less errors, improved timeliness, and acceptable costs, healthcare leaders and managers can use a proven methodology with powerful tools.  This training targets healthcare process design, product development, and services …from admission to discharge; from operating room scheduling to conclusion of surgery; from medication ordering to proper administration; etc.  Our approach shows how Six Sigma enhances your business strategy while satisfying the Voice of the Customer. 

Course agenda:

• The Big Picture: World Class Business Strategy
• The What and Why of Six Sigma  
   (Goals, Benefits, Definitions, Variation, Waste, Cost of Poor Quality)
• Knowledge Based Six Sigma Strategy
  (A Pull System for Tools and Techniques to Answer Questions and Gain Knowledge)
• First Line of Defense Against Variation To Generate Immediate Gains
   (PF/CE/CNX/SOP, Knowledge Gaining Tools, Variation Reduction Tools)
• Advanced Concepts in Six Sigma
   (SPC, DOE, DFSS, Simulation)
• Six Sigma Deployment and Implementation Issues
  (Infrastructure, Roles and Responsibilities, Rollout, Scorecard, Project Selection, Financial Benefits, Leading Change)
• Summary